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Help Desk

Question : How do I log in?

Answer : Click the ‘Signin’ link at the top right-hand side of the screen. You will be asked to fill in your username and password if you have previously registered.If you haven’t registered before, then click on ‘ New Member ’ enter your mail id and click the ‘Submit’ button. You will then be asked to fill in your details.

When your registration is complete you will be sent an e-mail to activate your account. (If this e-mail is not received straight away check your spam filter).Click on the link in this e-mail and then login using your username and password. You will then be able to shop on the site.

Question : How can I order online?

Answer : Step 1 : Choose your book's

If you know which book you want to buy, type the book title/ isbn / author / publisher or Keyword into the Search bar at the top of your screen, then press Search.’ You will be taken to a list of possible matches. You can click on ‘Add to Cart ’ here or click on the book title and this will take you to a page containing more book details including the price, format and a brief description.

Step 2 : Add the books to your shopping cart

Once you've decided which book/s you’d like to buy, simply click on the ‘Add to Cart’ button. Note that you will need to register on the website first if you haven’t already done so. If you wish to buy more books simply click on the ‘Continue Shopping’ button and repeat Step 1. The cart will tally up the cost of all your books.

Step 3 : Go to checkout

Once you’ve finished shopping and have reviewed your items and delivery options, you now have the option to checkout. By clicking the ‘Checkout’ button you confirm that you intend to purchase all the items in your shopping basket. If you haven’t already logged in, you will need to do so at this stage to continue. If you haven’t registered, you can do this at the Login page.

Step 4 : Confirm your delivery details

On the delivery details page you will have the option to enter or choose the address that you want the books to be delivered to. You can manage your addresses by clicking on ‘Member Area ’.

Step 5 : Invoice Address

On this page you must enter your billing address. Note that the billing address needs to be that at which your credit card is registered. These details will be retained for future orders through the Star Books UK website and you can update them in ‘Member Area ’. Once all billing and delivery details (as necessary) have been completed, click 'Continue' to select a delivery method.

Step 6 : Payment Method

You are now in the secure ‘Payment’ page. Simply check the address details and enter your payment details on the form.

Step 7 : Confirm

On this page, please check that your order details are correct and if you are happy click on ‘Buy Now’. If you need to amend your order you can ‘Change address’, ‘Change delivery method’ or ‘Edit order’ using the appropriate buttons. Note that you will need to read and agree to the Shopping Terms before you can proceed. By pressing 'Buy now' you are confirming the order and will be directed to the payment page.

Step 8 : Receipt page

You should now receive notification that your order is being processed and has been sent to our distribution company for fulfilment. A confirmation email will be sent to the email address you have entered when registering so that the order can be tracked. You may wish to print out a copy of the receipt page for your records, or make a note of the order reference number. You will also be sent an email confirming that your order has been dispatched. All enquiries should be sent to Customer Services at info@starbooksuk.com

Question : How do I look at my orders?

Answer : Make sure that you are logged in. Click on the 'Track Order' button at footer / header of the screen. This will show you each of the orders you have made and their status. Click on each one to see the details of your order.


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